In Kenya, WhatsApp is more than a chat app — it’s a central communication hub where customers ask questions, confirm orders, and receive service updates. eDigiTech helps Kenyan businesses transform these conversations into structured, professional communication channels.
Businesses in Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Thika, and Nyeri leverage our platform to connect instantly with customers in ways that are more personal than email and faster than SMS.
Our system ensures message compliance, account safety, and sustainable engagement. Messages are personalized, scheduled, and tracked to maximize customer satisfaction.
For high-volume messaging, we provide official WhatsApp Business API access, with automation features like chatbots, auto-responses, lead routing, and CRM integration.
Learn more about our main WhatsApp Marketing solutions that serve businesses across Africa.
Our clients range across various industries in Kenya:
Is WhatsApp marketing effective in Kenya?
Absolutely. It is the most widely used platform for businesses to communicate directly with customers.
Can it be used for sales, marketing, and support?
Yes. WhatsApp is versatile for inquiries, promotions, bookings, and after-sales support.
Do I need technical knowledge?
No. Our platform is user-friendly, with full onboarding support.
How fast can campaigns start?
Most campaigns go live within 24 hours of setup and approval.